Book: Organizational Theory, Design, and Change, Author: Gareth R. Jones
Case Study: Ursula Burns Succeeds Anne Mulcahy as CEO of Xerox. Chapter 5 pg. 145
1.) In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance?
2). What kinds of factors change the decision to centralize or decentralize authority over time in a fast-changing environment such as the digital document services industry?