In a 2-3 page paper, reflect on a situation in your professional or personal life where poor listening skills created a problem. Briefly describe the situation, then spend the bulk of your reflection analyzing what went wrong in terms of listening and how, specifically, effective listening would have made a difference. Be sure you incorporate terms from the text of effective listening skills as you analyze the situation and suggest ways it could have been improved. Your paper should be a 2-3 page paper citing specific examples and providing detailed analysis incorporation reading and textbook material. If outside sources are used, proper citation of the source should be included.