Lighting a Fire


10 points

Assignment Learning Outcomes:


– Interpret principles and concepts of Total Quality Management models and techniques in manufacturing and service organizations

– Appraise quality concepts and practices from the view of the recipients on a range of products and services











– In-depth case analysis using Engagement, Empowerment and motivations methods

– Discuss the existing programs in the case

– Provide solution to the case study

– Use a minimum of three references to back up your answers.




– MS word

– 2 pages or 500 words

– 12 point font size Times New Roman Double spaced.

– Plagiarism less than 20 percent

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