How were the integration issues identified ? 2 pages . strategic Information System ( Info 563)

have a project for this course: strategic Information System ( Info 563)

the required : Read the case which is attached below and answer this question but must relate the answer with a book which is also attached below. The chapters what we took ch1 to ch10 . the answer should be 2 pages .

this the question : How were the integration issues identified ?