Assessment – Case Study Report
Learning Outcomes a) Describe and evaluate the objectives, aims and the primary aspects of a strategic plan whilst taking into account the vision and mission of the organisation.
b) Discuss and evaluate the processes and forces that influence the strategic decision-making process in relation to business strategy.
c) Explain the significance of strategy as a means of identifying and realising opportunities for growth.
d) Analyse the managerial, planning and procedural tasks associated with implementing and executing organisational strategies and identify the key risks associated with this process.
e) Prepare and justify a strategic plan.
f) Demonstrate an ability to think strategically about an organisation, its position in the marketplace and how it can gain a sustainable competitive advantage.
You are a strategic analyst for a management consulting firm that specialises in the analysis of Australian organisations. Your task is to write a report based on a case study of an Australian corporation. You are to use the framework models of strategic management, in order to evaluate the environment the organisation operates within and its mission goals and strategic choices. Additionally, you will provide some recommendations that both support and critique the strategic direction the organisation has chosen to pursue.
This assessment requires that you write a report on one of the following organisations:
Over the past few years, Telstra, Australia's largest provider of telecommunications services, has faced increasing competition from domestic and overseas providers. Rapid changes in technology, consumer behaviour, and the introduction of the NBN (National Broadband Network) have become a catalyst for the organisation to change its approach to both customer service and product innovation. Pressure to deliver returns to shareholders are ever-increasing; formulating and delivering a successful strategy is critical
The Australian banking environment is dominated by a small number of large banks. In the last few years, the banking industry has come under increasing pressure from the government and public, due to the high levels of profit that they report. This has culminated in a government investigation into the industry which is currently underway. Westpac has an innovative strategy which embraces digital technology and a dedicated focus on customer service. Westpac has also led the industry in community banking and sustainability initiatives.
Woolworths Group is a large integrated provider of retail and leisure. Best known for their supermarket operations, they have faced strong competition over the last few years from the Australian incumbent, Coles, as well as new overseas entrants such as Aldi and Costco. Woolworths has recently had a change in chief executive officer (CEO), following a profit downgrade and a failed attempt at entering the DIY retail business with their Masters Home Improvement stores. They are facing increased pressure on profit margins and their strategic direction.
To prepare for this assessment, the following steps are advised:
Step 1 – Read the subject materials for modules 1 to 4 (weeks 1 to 8).
Step 2 – Decide which of the three organisations you will choose as the case study for your report by reading the relevant parts of their websites, annual reports and other media sources.
Step 3 – Undertake additional research on the organisation you choose as well as source- relevant journal articles that will help you in writing your report.
A suggested structure for your report is as follows:
Executive Summary (150 words)
Table of contents (not included in word count)
1. Introduction (100 words)
2. Evaluating the organisation's environment (550 words)
a. External – use Porter and the most relevant 2 elements of PESTEL, (not required to use each one).
b. Internal – use core competencies and value chain analysis.
3. Analysis of competitive advantage (200 words)
a. Discuss competitive rivalry
4. Strategy formulation and choice (550 words)
c. Initiatives – cost leadership vs differentiation
5. Recommendations and conclusions (450 words – write this section in ‘first' person)
a. With rationale for support of strategy
b. With rationale for critique of strategy Reference List (not included in word count) Appendices (not included in word count)
Please note the following additional information:
You should adhere to the correct use of academic writing, presentation and grammar. You should write the report in the third person apart from the recommendations section which you should write in the first person.
You are advised to include a minimum of 7 academic references which should be textbooks or journals. Appropriate websites may be used in addition to these.
It is important to check your similarity in Turnitin. All highlighted sentences must be either paraphrased in your own words or put in quotes and referenced accordingly. You should be aiming for as low a similarity score as you can. Similarities highlighted in a contents page, reference list or appendices is nothing to be concerned about.
It is important to adopt the appropriate use of the APA 6th edition style when citing and referencing research. Please comply with all academic standards of legibility, referencing and bibliographical details (including reference list).
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